Admission of International Patients

Admission of international patients is carried out in two ways
Admission through a facilitator company and contact with the IPD expert at Pars Surgery Center or direct admission of foreign national patients to the center
Reception by security staff and notification to the IPD expert
Reception of the international patient by the IPD expert
Patient visits the admission desk and registration is completed
Delivery of the international patient information form stamped by the center
Ensuring the patient has health tourism insurance and valid certification of non infectious disease status
If the patient accepts the conditions signature is obtained in the form of a contract between the medical institution and the patient
Creation of the hospitalization file
Notification to the attending physician and the IPD physician
Patient proceeds to the ward for hospitalization with coordination by the IPD expert
IPD physician visit within the first hour

Process of Ensuring the Safety of International Patients and Companions

Entry of the patient and companions into the center

Informing the patient and companions of the center’s regulations by the IPD officer

Preserving the privacy of the patient and companions in the ward by staff

Maintaining confidentiality of patient information and compliance with medical record regulations by staff

Monitoring patient and companion entry and exit to treatment areas by security

Equipping the patient’s bed with a call bell

Ensuring patient safety and adherence to safety standards by the medical team

Process of Safe Referral of International Patients in Special Cases

Recording the referral order in the patient’s file by the attending physician

Coordinating admission with the contracted hospital by the IPD officer

Assessing the patient’s condition for transfer and performing necessary coordination by the IPD nurse

Following up required procedures by the nursing supervisor

Informing the IPD physician of the referral and transferring the patient with the assistance of a nurse aide, and if needed a nurse or physician (fluent in Arabic), via ambulance to the contracted hospital

Receiving required services at the contracted hospital

If continuation of treatment is needed at the contracted hospital, the patient is returned to the center for further care; otherwise, discharge is processed by the IPD officer

Process of Refund of Medical Expenses in Case of Cancellation or Treatment Suspension

Request for cancellation of services or suspension of treatment by physician or patient

If the patient is not hospitalized, guiding the patient to the cashier unit by the IPD officer and recording the reason for cancellation; if hospitalized, guiding the patient to the discharge unit by the IPD officer

Issuing a refund receipt after auditing the patient’s file by the discharge unit officer

Obtaining copies of documents from the patient or first-degree companions by the discharge unit officer

Approval of the refund receipt by the financial department or center director

Returning the amount or issuing a bank transfer to the patient or companion, with fingerprint signature on the refund receipt by cashier staff

Process of Communication with International Patients After Discharge by IPD Unit

Determining the date of follow-up visit by the attending physician at discharge

Recording the follow-up date in the patient’s summary file

Introducing the patient to the center’s communication channels (website, email, IPD unit phone number, physician’s phone number) at discharge by the IPD officer

Coordinating the IPD officer with the physician’s clinic secretary for scheduling the visit

Informing the patient of the exact date and time of the visit (via phone call) by the IPD officer

Patient’s visit to the clinic and obtaining a report from the clinic secretary by the IPD officer